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Program Content

· Cleaning objectives for the organization

· Importance of cleaning, understand why we need to clean using best


· Why it is important to use quality supplies and approved products

· Definition of cleaning and disinfection

· Terminology used in the cleaning industry

· Key elements that make up an effective housekeeping program

· Dress code and personal hygiene 

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1.  Fundamentals of Housekeeping

2.  Adaptive Leadership

· Leadership capabilities for individual housekeeping staff and the


· Understanding Adaptive Leadership and how it can be applied in

  Housekeeping Services 

3.  Workplace Safety

· Basic principles of health and safety

· Relevant legal responsibilities

· Identifying common hazards and methods for recognizing, assessing, and

  controlling occupational risk in the cleaning industry

· WHMIS requirements as it relates to environmental cleaning

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4.  Infection Prevention

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· Chain of Transmission

· Hand care

· Types of personal protective equipment (PPE)

· PPE usage 

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5.  Cleaning Tools, Equipment and Products

· Damp wiping and disinfecting

· Cleaning Walls, ceilings, lights and vents

· Hard floor care

· Vacuums and their application

· Carpet care

· Purchasing

· Equipment usage, storage safety and maintenance 

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6.  Cleaning Tasks

· Damp wiping and disinfecting

· Dry and wet mopping

· Floor polishing and refinishing

· Vacuuming

· Damp wiping and disinfecting

· Walls, ceiling lights and vents 

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7.  Cleaning and Disinfecting Practices

· HealthCare – routine patient room cleaning

· Discharge cleaning patient

· Isolation cleaning patient

· Discharge isolation cleaning

· Washroom cleaning

· Blood and body fluids

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8.  Waste Management

· Regulations

· Waste types

· Signage

· Packaging

· Storage

· Process handling 

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9.  Environmental Sustainability

· Definition of sustainability

· The importance of reducing your personal and organizational impact     upon

  the environment

· Categories related to maintaining a sustainable working environment

· The importance of sustainability audits and the role they play in

  maintaining a sustainable workplace

· Key elements that make up an effective sustainability initiative 

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10.  Cleaning Audits

· Key reasons a cleaning audit programs is vital to effectively manage your


· Purpose and function

· Essential components of a successful cleaning audit program. – Audit


· Types of cleaning audits

· Ways to assess that cleaning was complete effectively

· Tools available for auditing cleaning 

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11.  Pest Control​

· Understand why pest control management is important

· Have basic knowledge of commonly encountered pests that inhabit our


· Know the habits and habitats of common pests that invade our buildings

· Know how to monitor and detect pests

· Apply the principles of Integrated Pest Management to effectively help

  manage pests that find their way into your facility

· Understand the role of your pest control provider and how best to

  co- operate with them to effectively manage pests in your facilities 

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12.  Ergonomics

· Review the objectives and the definitions of ergonomics

· Basic anatomy and how we can systematically clean while protecting

  ourselves from potential musculoskeletal disorders

· Be aware of symptoms and signs of musculoskeletal disorders

· Identify factors of ergonomic risk related to posture, force and repetition

· Identify secondary ergonomic risk factors

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