1. Fundamentals of Housekeeping

    • Cleaning objectives for the organization

    • Importance of cleaning, understand why we need to clean using best


    • Why it is important to use quality supplies and approved products

    • Definition of cleaning and disinfection

    • Terminology used in the cleaning industry

    • Key elements that make up an effective housekeeping program

    • Dress code and personal hygiene 

  2. Adaptive Leadership

    • Leadership capabilities for individual housekeeping staff and the

    • organization

    • Understanding Adaptive Leadership and how it can be applied in

      Housekeeping Services 

  3. Workplace Safety

    • Basic principles of health and safety,

    • Relevant legal responsibilities

    • Identifying common hazards and methods for recognizing, assessing, and

      controlling occupational risk in the cleaning industry,

    • WHMIS requirements as it relates to environmental cleaning. 

  4. Infection Prevention

    • Chain of Transmission,

    • Hand care

    • Types of personal protective equipment (PPE)

    • PPE usage 

  5. Cleaning Tools, Equipment and Products

    • Damp wiping and disinfecting

    • Cleaning Walls, ceilings, lights and vents

    • Hard floor care

    • Vacuums and their application

    • Carpet care

    • Purchasing

    • Equipment usage, storage safety and maintenance 

  6. Cleaning Tasks

    • Damp wiping and disinfecting

    • Dry and wet mopping

    • Floor polishing and refinishing

    • Vacuuming

    • Damp wiping and disinfecting

    • Walls ceiling lights and vents 

  7. Cleaning and Disinfecting Practices

    • HealthCare – routine patient room cleaning

    • Discharge cleaning patient

    • Isolation cleaning patient

    • Discharge isolation cleaning

    • Washroom cleaning

    • Blood and body fluids

  8. Waste Management

    • Regulations,

    • Waste types

    • Signage,

    • Packaging,

    • Storage

    • Process handling 

  9. Environmental Sustainability

    • Definition of sustainability.

    • The importance of reducing your personal and organizational impact upon

      the environment.

    • Categories related to maintaining a sustainable working environment.

    • The importance of sustainability audits and the role they play in

      maintaining a sustainable workplace.

    • Key elements that make up an effective sustainability initiative. 

  10. Cleaning Audits

    • Key reasons a cleaning audit programs is vital to properly manage your

    • facility.

    • Purpose and function

    • Essential components of a successful cleaning audit program. – Audit


    • Types of cleaning audits

    • Ways to assess that cleaning was complete effectively.

    • Tools available for auditing cleaning 

  11. Pest Control​

    • Understand why pest control management is important.

    • Have basic knowledge of commonly encountered pests that inhabit our


    • Know the habits and habitats of common pests that invade our buildings.

    • Know how to monitor and detect pests.

    • Apply the principles of Integrated Pest Management to effectively help

      manage pests that find their way into your facility.

    • Understand the role of your pest control provider and how best to co-

      operate with them to effectively manage pests in your facilities 

  12. Ergonomics

    • Review the objectives and the definitions of ergonomics.

    • Basic anatomy and how we can systematically clean while protecting

      ourselves from potential musculoskeletal disorders.

    • Be aware of symptoms and signs of musculoskeletal disorders.

    • Identify factors of ergonomic risk related to posture, force and repetition,

    • Identify secondary ergonomic risk factors.