Program Content
· Cleaning objectives for the organization
· Importance of cleaning, understand why we need to clean using best
practices
· Why it is important to use quality supplies and approved products
· Definition of cleaning and disinfection
· Terminology used in the cleaning industry
· Key elements that make up an effective housekeeping program
· Dress code and personal hygiene
1. Fundamentals of Housekeeping
2. Adaptive Leadership
· Leadership capabilities for individual housekeeping staff and the
organization
· Understanding Adaptive Leadership and how it can be applied in
Housekeeping Services
3. Workplace Safety
· Basic principles of health and safety
· Relevant legal responsibilities
· Identifying common hazards and methods for recognizing, assessing, and
controlling occupational risk in the cleaning industry
· WHMIS requirements as it relates to environmental cleaning
4. Infection Prevention
· Chain of Transmission
· Hand care
· Types of personal protective equipment (PPE)
· PPE usage
5. Cleaning Tools, Equipment and Products
· Damp wiping and disinfecting
· Cleaning Walls, ceilings, lights and vents
· Hard floor care
· Vacuums and their application
· Carpet care
· Purchasing
· Equipment usage, storage safety and maintenance
6. Cleaning Tasks
· Damp wiping and disinfecting
· Dry and wet mopping
· Floor polishing and refinishing
· Vacuuming
· Damp wiping and disinfecting
· Walls, ceiling lights and vents
7. Cleaning and Disinfecting Practices
· HealthCare – routine patient room cleaning
· Discharge cleaning patient
· Isolation cleaning patient
· Discharge isolation cleaning
· Washroom cleaning
· Blood and body fluids
8. Waste Management
· Regulations
· Waste types
· Signage
· Packaging
· Storage
· Process handling
9. Environmental Sustainability
· Definition of sustainability
· The importance of reducing your personal and organizational impact upon
the environment
· Categories related to maintaining a sustainable working environment
· The importance of sustainability audits and the role they play in
maintaining a sustainable workplace
· Key elements that make up an effective sustainability initiative
10. Cleaning Audits
· Key reasons a cleaning audit programs is vital to effectively manage your
facility
· Purpose and function
· Essential components of a successful cleaning audit program. – Audit
process
· Types of cleaning audits
· Ways to assess that cleaning was complete effectively
· Tools available for auditing cleaning
11. Pest Control
· Understand why pest control management is important
· Have basic knowledge of commonly encountered pests that inhabit our
facilities
· Know the habits and habitats of common pests that invade our buildings
· Know how to monitor and detect pests
· Apply the principles of Integrated Pest Management to effectively help
manage pests that find their way into your facility
· Understand the role of your pest control provider and how best to
co- operate with them to effectively manage pests in your facilities
12. Ergonomics
· Review the objectives and the definitions of ergonomics
· Basic anatomy and how we can systematically clean while protecting
ourselves from potential musculoskeletal disorders
· Be aware of symptoms and signs of musculoskeletal disorders
· Identify factors of ergonomic risk related to posture, force and repetition
· Identify secondary ergonomic risk factors